Effective 7 September 2026. Last updated 5 October 2026.
These Terms of Use ("Terms") constitute an agreement between you and Generative Chaos LLC, 5900 Balcones Drive #33409, Austin, TX 78731, United States ("Chui", "we", "us" or "our") governing your access to and use of the Chui mobile applications, desktop applications and the website at chui.io (together, the "Service").
By creating an account or otherwise using the Service, you agree to these Terms. Our Privacy Policy forms part of, and is incorporated by reference into, these Terms. Capitalised terms not defined here have the meaning given in the Privacy Policy.
The Service records meetings from a device in your possession, transcribes them and produces summaries. It operates on iPhone, on Android phones, on Apple Watch, in a web browser and on desktop computers.
The Service does not send a participant, agent or bot into any call.
You must be at least sixteen years of age to use the Service. Authentication is provided through Sign in with Apple, Sign in with Google or a Microsoft account, as you choose.
You are responsible for maintaining the confidentiality of your account and for all activity conducted through it. Accounts are personal and may not be shared, resold or transferred.
3.1 You are solely responsible for ensuring that you have a lawful basis and, where required, the consent of all participants before making any recording through the Service.
3.2 Recording obligations differ between jurisdictions and some require the consent of every party to a conversation. We have no means of determining who is present in your meeting or whether they have consented, and we make no assessment of the lawfulness of any recording.
3.3 Voices. The Service keeps a mathematical representation of a person's voice in order to recognise that person in later recordings (a "Voiceprint" — the voiceprint described in paragraph 6.4 of the Privacy Policy) only for an account holder who has switched on "Own-voice recognition" for their own voice, and only on that person's own explicit consent. It is learned only from the speaker in that account holder's own recordings who carries their own name, and no Voiceprint is kept for any other participant in a recording; nobody — you, an administrator or anybody else — can give that consent on another person's behalf. A Voiceprint belongs to the account of the person whose voice it is, and is deleted when that person switches the setting off, when an administrator of their organisation forbids it, when it has not been used for a year, or when that account is deleted. Separating the voices within a single recording creates no Voiceprint. Under the law of the European Union and of a number of other jurisdictions a Voiceprint is a special category of personal data; how the Service treats Voiceprints is described in section 6 of the Privacy Policy. Your responsibility under clauses 3.1 and 3.2 for the recording itself is unaffected where the Service recognises in it the voice of a person who switched the setting on.
3.4 Organisations. Where you use the Service on behalf of an organisation — including where an account is created, paid for or administered by a company, partnership, public body or other organisation, or where you joined an account of ours through a domain or directory that an organisation controls — that organisation is the party responsible under clauses 3.1 to 3.3 for every recording made through every account it administers, and accepts these Terms in that capacity. A person who creates or accepts such an account represents that they are authorised to bind that organisation. The organisation's responsibility is in addition to, and does not relieve, the responsibility of the individual holding the account.
3.5 Data Processing Addendum. Where an organisation is responsible under clause 3.4 and is, in respect of personal data contained in User Content, a controller within the meaning of applicable data protection law, our Data Processing Addendum applies to our processing of that personal data and forms part of these Terms. It is accepted together with these Terms and requires no separate signature or negotiation.
3.6 Indemnity. You will indemnify and hold us harmless against any claim, demand, loss, liability or expense (including reasonable legal fees) brought by a third party and arising out of a recording made through your account. Where clause 3.4 applies, the organisation gives this indemnity together with you.
4.1 Ownership. As between you and us, you retain all right, title and interest in your User Content. We acquire no ownership in it.
4.2 Licence. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, process, analyse and display your User Content solely to the extent necessary to provide the Service to you and for the purposes set out in section 3 of the Privacy Policy. This licence terminates when you delete the relevant User Content or your account, save to the extent set out in section 9 of the Privacy Policy.
4.3 No further rights. This licence is not perpetual, is not transferable or sublicensable except to Providers acting on our instructions, and confers no right to create derivative works other than those produced in delivering the Service to you.
4.4 Deletion. You may delete any recording and your entire account from within the application. Deletion is permanent.
4.5 Sharing you initiate. Where you ask the Service to publish a meeting at a public address, you instruct us to make that meeting's summary available to anybody holding the address, and the licence in clause 4.2 extends to doing so for as long as the address exists. Where you further ask that the meeting's transcript be published at that address, that instruction extends to the transcript too, for as long as the setting stands; an address publishes the summary alone until you ask otherwise, and you may narrow it back at any time. Where you further ask that the recording be published at that address, that instruction extends to the recording and to the files attached to that meeting, which anybody holding the address may then play, open or download; only a further request from you, for that one meeting, publishes them. You are responsible for who you give the address to, and clause 3.1 applies to what you publish exactly as it applies to what you record. You may withdraw the address at any time; neither withdrawal nor narrowing recalls what anybody has already read.
5.1 Accuracy. The Service employs automatic speech recognition and generative language models. Transcripts and summaries contain errors, particularly where audio quality is poor, where participants speak concurrently, where accents, proper nouns or specialist terminology are present, and where speakers alternate between languages. Summaries are generated from transcripts and inherit their errors.
5.2 Not a record of authority. Output of the Service is not a verbatim record, has no evidentiary or official standing, and must not be relied upon as the sole basis for any medical, legal, financial or employment decision.
5.3 Availability. We do not warrant uninterrupted or error-free operation, nor that any recording will complete. A device may power down, a battery may be exhausted, or another application may claim the microphone. The Service reports the proportion of elapsed time actually captured.
5.4 Consumer rights. Nothing in this section excludes or limits the statutory conformity rights of a consumer under applicable law. Where you have paid for the Service, you are entitled to a service that conforms to its description and is fit for its purpose, and to the remedies provided by law where it does not.
The Service has a free plan and a paid one. The free plan costs nothing: it includes a set number of meetings each month and keeps your history for a set period, both published at chui.io and described in clause 6.4. Chui Pro is a paid subscription that lifts those limits — it renews automatically, and what it includes and what it costs are shown to you before you buy and published at chui.io. This section sets out the terms of any subscription you take. Clause 6.6 and section 7 apply whether or not you ever take a paid plan.
6.1 Who you buy from. Where you subscribe at chui.io, the seller is Generative Chaos LLC and payment is taken on our behalf by a payment processor, which is named at chui.io/subprocessors. Where you subscribe from within an application obtained from the Apple App Store or from Google Play, the store is the seller of that subscription: the purchase is a transaction between you and that store, the store takes the payment, and the store's own terms govern it. In these Terms, «where a store is the seller» means either of those two cases. These Terms govern your use of the Service in every case.
6.2 Renewal and cancellation. A subscription renews automatically for successive periods of the length you chose, until it is cancelled. Cancellation takes effect at the end of the then-current paid period, and the Service remains available to you at the level you paid for until that date. Where a store is the seller, you cancel through that store — the subscription settings of your Apple account, or your subscriptions in Google Play; we can neither cancel nor alter that subscription for you.
6.3 Price changes. Prices are stated inclusive of VAT where applicable. We will give not less than thirty days' notice of a change in the price of a plan you hold; the change takes effect at your next renewal, and you may cancel at any time before it does. Where a store is the seller, a price increase reaches you through that store and takes effect only in accordance with its rules, which — depending on the size of the increase and how recently the price last changed — either require your express agreement or require that the store notify you and leave you free to cancel. Where your agreement is required and you do not give it, the subscription ends at the end of the current period rather than renewing at the new price.
6.4 The free plan may change. What the free plan includes — how many meetings, and for how long they remain available — is published at chui.io and may be changed or withdrawn. Where a change reduces what a free account includes, we will give notice within the application before it takes effect. A recording you have already made is not deleted because your plan changed: a recording that falls outside what your plan includes stops being available to open. Where we intend to delete such recordings after a period, the notice will say so and will give you not less than thirty days to retrieve them first.
6.5 Refunds. Where a store is the seller, a refund is requested from that store and is granted or refused by it under its own policy; we cannot issue a refund for a purchase made through the App Store or through Google Play. Where we are the seller, write to support@chui.io, in Bulgarian or in English.
6.6 Complimentary access. We may give an account the features of a paid plan at no charge and for a period we choose. That is a gift and not a purchase: nothing is charged, no subscription arises, and we may withdraw it at any time or allow it to lapse. Clause 9.6 applies when it ends.
Where you are a consumer resident in the European Union, you have fourteen days from the conclusion of the contract to withdraw from it. That right applies to a free account as it does to a paid plan; withdrawing from a free account costs you nothing and takes effect when you tell us or delete the account.
7.1 Where we are the seller. At checkout you will be asked expressly to request that performance begin immediately, and to acknowledge what that request means: that if you then withdraw, you will owe a proportionate amount for the part of the period you have used. Where you have not begun using the paid plan, withdrawal within the fourteen days is unconditional and the full amount is refunded. Where you have begun using it, you may still withdraw within the fourteen days, and will be charged a proportionate amount for the period of use with the balance refunded.
7.2 Where a store is the seller. The purchase is made from the store, so the refund is the store's to make: ask for it through your Apple account, or through Google Play. Where the store refuses and you believe your statutory right of withdrawal applies, write to support@chui.io — we will raise it with them, though the decision remains theirs.
To withdraw, or to ask about a refund we are able to make ourselves, contact support@chui.io, in Bulgarian or in English. No prescribed form is required.
8.1 You will not use the Service: to record any person without a lawful basis for doing so; to monitor employees, household members or others without their knowledge; for any unlawful purpose; to interfere with the operation, security or integrity of the Service; or to circumvent the usage limits or entitlements of the plan you are on.
8.2 Content we do not allow. You will not upload, store or share through the Service any content that is illegal under the law that applies to it, including content that infringes another person's rights (their privacy, their image or voice, their intellectual property), content recorded or shared without the lawful basis clause 3 requires, content that threatens, harasses or incites violence or hatred against any person, and content that sexually exploits anybody.
8.3 How we may restrict content. Where we have reason to believe content breaches clause 8.1 or 8.2 — because somebody reported it or because we learned of it ourselves — a person at Chui will review it diligently, objectively and proportionately. Nothing decides this automatically. We may then withdraw a shared link, remove the content, suspend your account, or end it under clause 9.3. When we do, we will tell you by email what we restricted, why, which clause or law it rests on, and how you can contest it, unless the law forbids us to.
8.4 Reporting illegal content. Anybody may tell us that content on the Service is illegal, at chui.io/dsa/report — the form is linked from every shared recording — or by writing to privacy@chui.io. Where the sender gives an email address, we confirm receipt there and tell them what we decided. Our contact points under the EU Digital Services Act are at chui.io/dsa.
8.5 Contesting our decision. If you disagree with a decision we took about your content or account, or about content you reported, reply to the email that told you of it, or write to privacy@chui.io, within six months. A person will review the decision again, on what you tell us, and answer you. Where it is available to you, you may also use an out-of-court dispute settlement body certified under the EU Digital Services Act, or you may go to court; using our process first is not a condition of either.
Clause 9.3 sets out what we may do where you breach this section.
9.1 We may modify the Service. Where we withdraw material functionality for which you have paid, we will give prior notice and you may terminate and receive a refund in respect of the unused portion of your subscription.
9.2 Termination by you. You may terminate at any time by deleting your account from within the application. Your account and your meetings are gone from the Service at once and are erased within fourteen days — so retrieve anything you wish to keep before you delete. Section 9 of the Privacy Policy describes what is erased and when. Deleting your account does not by itself cancel a subscription bought from a store; cancel that in your Apple account settings or in your Google Play subscriptions, or it will continue to renew.
9.3 Termination by us for breach. We may suspend or terminate your account immediately, and without prior notice, where you breach section 8 or any other provision of these Terms, or where your use of the Service exposes us or any other person to legal liability. Where we do so and you have paid for a period that has not yet ended, we will refund the unused part of it — or, where a store is the seller and the refund is therefore the store's to make, support your request to that store for it under clause 6.5.
9.4 What becomes of your User Content when we terminate. Where we terminate your account under clause 9.3, we will suspend access to it and, unless the suspension is lifted, delete the account and everything in it not less than thirty days later. Within those thirty days you may ask us at privacy@chui.io for a copy of your User Content, and section 10 of the Privacy Policy governs that request. Where the law requires us to act sooner, or where continuing to hold the content would itself be unlawful, we may delete it sooner.
9.5 Discontinuation. Where we discontinue the Service we will give not less than thirty days' notice and an opportunity to retrieve your User Content before it is deleted.
9.6 The end of a subscription is not the end of an account. Where a subscription ends — because you cancelled it, because a payment failed, or because we ended it — your account continues on the free plan then in force, and clause 6.4 describes what happens to a recording that falls outside that plan. We do not delete your recordings because you stopped paying.
10.1 Nothing in these Terms excludes or limits liability for death or personal injury, for intentional misconduct or gross negligence, or for any liability that may not lawfully be excluded, including a consumer's statutory rights under section 5.4.
10.2 Subject to clause 10.1, our aggregate liability arising out of or in connection with these Terms is limited to the amounts paid by you for the Service in the twelve months preceding the event giving rise to the claim.
10.3 Subject to clause 10.1, we are not liable for loss of profit, loss of business, or for any loss arising from reliance on the accuracy or completeness of a transcript or summary.
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules.
Where you are a consumer, nothing in this section deprives you of the protection of any mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country.
Before commencing proceedings, please contact support@chui.io. Most matters are resolved there.
The following applies where you obtained the application from the Apple App Store, and Apple Inc. and its subsidiaries are third-party beneficiaries of this section with the right to enforce it against you:
Where you purchase a subscription from within the application, that purchase is made from Apple rather than from us; clauses 6.1 to 6.5 and section 7 describe what follows from that.
This section is Apple's alone. Google requires no equivalent of it, so there is none: a purchase made through Google Play is governed by clauses 6.1 to 6.5 and section 7 and by Google's own terms, and nothing in these Terms is enforceable by Google against you.
13.1 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
13.2 Entire agreement. These Terms, the Privacy Policy and, where clause 3.5 applies, the Data Processing Addendum constitute the entire agreement between the parties in respect of the Service.
13.3 Amendments. We may amend these Terms. Where an amendment materially affects your rights, we will give not less than thirty days' notice within the application before it takes effect.
13.4 Contact. Generative Chaos LLC, 5900 Balcones Drive #33409, Austin, TX 78731, United States — support@chui.io