EU Digital Services Act — how to reach us, and how to report illegal content

Last updated 29 September 2026.

Chui is a hosting service under the EU Digital Services Act (Regulation (EU) 2022/2065): we store meeting recordings at our users' request, and they can share them by link. This page publishes what the Act asks a hosting service to publish. The service is provided by Generative Chaos LLC, 5900 Balcones Drive #33409, Austin, TX 78731, United States.

1. Contact point for authorities

The authorities of the EU Member States, the European Commission and the European Board for Digital Services can reach us directly and electronically at privacy@chui.io (Article 11). We answer in English and in Bulgarian.

2. Contact point for users

Anybody who uses Chui — or who is affected by something stored on it — can reach us at privacy@chui.io (Article 12). A person reads and answers every message; nothing is answered by a machine alone. We answer in English and in Bulgarian. Ordinary questions about the product are welcome at support@chui.io.

3. Our legal representative in the EU

Generative Chaos LLC is established outside the EU, so the Act asks us to name a legal representative in the Union (Article 13).

Being appointed. The appointment is under way and this section will name the representative, with their address, as soon as it is complete. Until then, write to privacy@chui.io.

4. Reporting illegal content

Anybody may tell us that content stored at Chui is illegal (Article 16). Use the form at chui.io/dsa/report — every shared recording links to it — or write to privacy@chui.io. Please include:

A person at Chui reviews every notice carefully and objectively — nothing is decided automatically. If you gave an email address, we confirm receipt there and tell you what we decided and why.

5. When we restrict content or an account

Our rules on content are in clause 8 of our Terms of Use. If we withdraw a shared link, remove content, or suspend or end an account because of it, we tell the person concerned by email what we restricted, why, which rule or law it rests on, and how they can contest it (Article 17).

6. Contesting a decision

Reply to the email that told you of the decision, or write to privacy@chui.io, within six months. A person reviews the decision again and answers you. Where it is available to you, you may also use an out-of-court dispute settlement body certified under the Act, or go to court.

7. Threats to life or safety

If we learn of anything giving rise to a suspicion that a criminal offence threatening somebody's life or safety has taken place, is taking place or is likely to take place, we inform the police or judicial authorities of the Member State concerned (Article 18).